Frequently Asked Questions
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Resource Center / Frequently Asked Questions
How do I find answers on common technical product issues?
You can visit our product FAQ page here: https://envasetechnologies.force.com/faq/s/
If you also create a customer support portal login, you’ll be able to submit support tickets and view historical cases for quick answers at https://envasetechnologies.force.com/
Still need help? Our product support team can answer your questions via phone as well 24/5 and limited support on the weekends. Call (855) 236-8273. Press 2 for Support.
What does Envase do?
How can I select a TMS for my needs?
Selecting a TMS is a big decision– it is how you will run a large portion of your operations in a more automated and organized way!
For Intermodal Drayage software solutions, visit this page. You can book a quick call with a specialist to learn more and schedule a demo to see the systems in action as well.
For Over-the-Road Full Truckload software (brokers and carriers), visit this page. We have two options: Tailwind TMS and Infosite. That webpage will help you quickly know which will best serve your business.
Who uses your software?
Where are you located?
What is the cost of a system?
The cost of software will depend on a few factors:
- System you select
- How many users/drivers you select
- Any additional features you want to add on (our ecosystem makes it simple to connect powerful tools all under the Envase umbrella)
Our best advice is to check out the offerings (Drayage or OTR) and schedule a quick call with a team member to answer any questions.
How do I get in touch with technical support?
You can visit our resource page dedicated to support or see the section below. We’ve built a support portal that allows customers to view open and historical cases, chat with support faster, and enjoy knowledge base articles and technical FAQs.
Can I get personalized attention?
What is implementation/setup/training like?
How can I apply for a job at Envase?
We are ALWAYS looking for top talent to join the team. If you are considering a career move, you can check out our About page to learn more about the team and visit our Careers page for the most recent open roles. Don’t see a role that fits your speciality? No worries! We’re always happy to accept incoming questions, cover letters, and resumes to firstname.lastname@example.org. Chat soon!
Still Have Questions?
Contact Support Team
Via Support Portal:
https://envasetechnologies.force.com/s (request a login)
Call (855) 236-8273. Press 2 for Support