Frequently Asked Questions

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Resource Center / Frequently Asked Questions

You can visit our product FAQ page here: https://envasetechnologies.force.com/faq/s/

If you also create a customer support portal login, you’ll be able to submit support tickets and view historical cases for quick answers at https://envasetechnologies.force.com/

Still need help? Our product support team can answer your questions via phone as well 24/5 and limited support on the weekends. Call (855) 236-8273. Press 2 for Support.

Envase is a software provider of cutting-edge supply chain technology. While we specialize as Drayage TMS provider (we have 4 Drayage TMS options), we also offer valubale services our customers need such as FTL TMS options, Rate Management tools, and connections to many other systems and pieces of the supply chain our cusotmers (and their customer) need to get the job done right, fast.

Selecting a TMS is a big decision– it is how you will run a large portion of your operations in a more automated and organized way!

For Intermodal Drayage software solutions, visit this page. You can book a quick call with a specialist to learn more and schedule a demo to see the systems in action as well.

For Over-the-Road Full Truckload software (brokers and carriers), visit this page. We have two options: Tailwind TMS and Infosite. That webpage will help you quickly know which will best serve your business.

Because of our variety of options, we help companies of all shapes and sizes, from owner operators to some of the largest fleets and IMCs in North America. To read some case studies click here.

Envase has a primarily remote workforce with some team members working in a hybrid model. Our head office is in Long Beach, CA located at 211 East Ocean Boulevard, Suite 420, Long Beach, CA 90802. We work with companies all across North America.

The cost of software will depend on a few factors:

  • System you select
  • How many users/drivers you select
  • Any additional features you want to add on (our ecosystem makes it simple to connect powerful tools all under the Envase umbrella)

Our best advice is to check out the offerings (Drayage or OTR) and schedule a quick call with a team member to answer any questions.

You can visit our resource page dedicated to support or see the section below. We’ve built a support portal that allows customers to view open and historical cases, chat with support faster, and enjoy knowledge base articles and technical FAQs.

Yes! Customers have dedicated Account Managers who will reach out to you with any new feature updates, exciting news, and to schedule quarterly checkin calls to make sure you are having success in the system.
Depending on the system you are choosing, implementation timeframes can vary (from 2 hours upwards). More complex systems take more training sessions. We do recommend customers talk with their sales representative about training expectations. The more time customers dedicate to get through training upfront, the faster they are able to start using the system. One-to-one training sessions with an expert in the software can be recorded for easy onboarding if you add new team members in the future to watch.

We are ALWAYS looking for top talent to join the team. If you are considering a career move, you can check out our About page to learn more about the team and visit our Careers page for the most recent open roles. Don’t see a role that fits your speciality? No worries! We’re always happy to accept incoming questions, cover letters, and resumes to careers@envasetechnologies.com. Chat soon!

Still Have Questions?


 

Contact Support Team



Via Support Portal:
https://envasetechnologies.force.com/s (request a login)

Via Phone:
Call (855) 236-8273. Press 2 for Support

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